MY FAVORITE ITEM IS SOLD OUT! WILL IT COME BACK IN STOCK?
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WHEN WILL MY ORDER SHIP?
Most of our orders are made to order and can take up to 7 business days to ship out. However, most of our orders placed Friday after 12PM EST - Monday before 12PM EST will ship out Tuesday. Orders placed after 12PM on Monday & before 12PM on Friday will ship out Friday.
OOPS! I NEED TO CHANGE SOMETHING ON MY ORDER.
If you need to change or cancel your order, please contact us ASAP at email@example.com. Include your order number and “Change to Order” in the subject line.
MY JEWELRY ARRIVED DAMAGED, WHAT DO I DO?
If your item arrives damaged please email firstname.lastname@example.org within 72 hours of delivery with photos and your order #.
HOW DO I CARE FOR MY PRODUCTS?
Our collection is 18k gold-filled or sterling silver. The gold-filled process makes all our pieces tarnish resistant because it completely covers the surface of the base metal. However, if there is ever anything wrong with your order within ONE YEAR of purchase, please email email@example.com with your order # and photos for warranty.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept the following payment providers: American Express, Visa, MasterCard, Discover, Diners Club, Paypal, Apple Pay, Google Pay, Facebook Pay, Shopify Pay, Shopify Pay Installments.
WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your junk folder and add firstname.lastname@example.org to your safe sender list.